Setex® Tape

RETURNS POLICY

Returns by Consumer Customers; Refunds to Consumer Customers. Products purchased on setexgrip.com and shipped to a Consumer Customer in the United States can be returned within thirty (30) days of delivery, with some exceptions. Consumer Customers may request a return by contacting us at customersupport@setextechnologies.com. After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within five (5) business days after the carrier delivers the item to us. When we complete processing your return, we issue a refund to the payment method that was used to purchase the returned item. Once we issue your refund, it takes additional time for your financial institution to make funds available to your account.

Products purchased from setexgrip.com and shipped to a Consumer Customer outside the United States, may be returned only with our prior written approval. A product purchased from www.amazon.com, www.walmart.com, or other third-party platform must be returned to the platform from which it was purchased pursuant to that platform’s applicable return policy.

Returns by Business Customers. All sales of our products are final. Business Customers have no right to return any products to Setex Technologies without our prior written approval in each case. All returns by Business Customers that are authorized by Setex Technologies are subject to a twenty-five percent (25%) restocking service and handling fee, calculated on the total order value, as well as an additional deduction for any damage to the product that has occurred at any time following delivery of the product to Business Customer and prior to the return of the product to our warehouse. Business Customer shall pay all freight and insurance charges connected with shipping any returned products to Setex Technologies and shall bear the risk of loss or damage to the products until the products are delivered to our warehouse. For authorized returns by Business Customers, Setex Technologies does not take title to returned items until the item arrives at our warehouse. Setex Technologies may reject any unauthorized return of products by Business Customers.

Notwithstanding anything to the contrary, all dies, tools, models, plans, drawings, or other documents, devices, or equipment developed, used, or procured by Setex Technologies (“Tools”) in order to produce Setex Technologies products are and shall remain our exclusive property, even if the cost of development, procurement, and/or use of such Tools was wholly or partially borne by Customer and notwithstanding any charges relating to Tools reflected on our invoice.